Shipping

OUR DELIVERY PROMISE

We aim to get your order to you as quickly as we can, whilst ensuring your delivery is as smooth as possible.

This includes same day dispatch on orders placed before midday and express shipping options.

SHIPPING RATES

FREE Shipping on all RETAIL orders of $50 or more!

LOCATION	RETAIL orders under $50	SALON RATE	EXPRESS OPTIONS
NEWCASTLE & SURROUNDING AREAS	$7.95	$11.45	Not Available
NSW	$7.95	$15.45	Call for quote
VIC & QLD	$7.95	$20.95	Call for quote
SA	$7.95	$22.95	Call for quote
WA, NT & TAS	$7.95	$24.95	From $39.95

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE

Please note the delivery times below are a guide only and are determined by the courier on each shipment. For a more accurate estimate, please CONTACT US.

LOCATION	ESTIMATED DELIVERY TIME
NEWCASTLE & SURROUNDING AREAS	Next Day
SYDNEY, CENTRAL COAST, BLUE MOUNTAINS, WOLLONGONG, UPPER HUNTER & ACT	1-2 Business Days
VICTORIA MAJOR CENTRES & SE QUEENSLAND	2-3 Business Days
ADELAIDE & SURROUNDING DISTRICTS	4-5 Business Days
PERTH, DARWIN, HOBART & SURROUNDING DISTRICTS	6-10 Business Days
REGIONAL AREAS	Add 1-5 business days to your state capitol time above, depending on your delivery address

WHAT IF MY PARCEL DOESN’T ARRIVE ON TIME

You will receive a delivery tracking email from us with an estimated date of delivery and instructions on what to do if your order doesn’t arrive as expected.

WHO WILL HANDLE & DELIVER MY ORDER

All standard deliveries are handled by Aramex Australia or Australia Post who have a network of depots and drivers responsible for delivering parcels. Express shipments are handled by DHL Express.

WHAT IF I’M NOT HOME WHEN IT ARRIVES

The delivery driver will normally ring your bell or knock. If there is no reply they are authorised to leave your parcel in a secure place OR leave a calling card in your letterbox with details.

IMPORTANT COVID-19 SAFETY AND HYGIENE

Our warehouse operates under COVID Safe rules which ensure your parcel is treated hygienically throughout the dispatch process. Each courier service operates their own COVID Safe procedures which can be found on their websites.

RETURNS

We operate an easy return policy which means you can return faulty products at no cost to yourself. We will generally seek to understand why the product failed and offer you an exchange or refund to your satisfaction.

Products which are not faulty, are generally not suitable for return, exchange or refund. You can find out more in our TERMS & CONDITIONS.

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