No, you can purchase items using a guest account at retail prices. Professionals should apply for an account before making a purchase.
We accept Visa, Mastercard, Amex using Stripe, Paypal and bank transfers to our account.
For retail clients, shipping is free for orders over $50, for orders under $50 a flat rate of $7.50 applies Australia wide.
For professionals shipping is based on your order size and location.
Generally between 1 to 5 business days but for remote areas it can take longer.
Open the My Account page and click the link that says “lost your password”. Follow the prompts.
If you still have problems please email firstname.lastname@example.org
Normal Australian consumer protection laws apply for faulty goods. If you believe your goods are faulty, simply return them to our warehouse & we will be happy to credit you or provide a refund.
Please see our terms and conditions for full details on refunds and returns.
Contact email@example.com within 7 days of receiving your order and we will process your enquiry.
Unfortunately cosmetics products cannot be re-sold once they have been opened or used. Although we would like to offer unlimited exchange, the health & hygiene of our customers is paramount.