Frequently Asked Questions

Do I need to sign up to buy?

No, you can purchase items using a guest account at retail prices.  Professionals should apply for an account before making a purchase.

What methods of payment are accepted?

We accept Visa, Mastercard, Amex using Stripe, Paypal and bank transfers to our account.

What payment security do you have?

When you check out using our payment gateways, your financial details are encrypted and protected and are not recorded by Jessica Cosmetics. Find out more about payment security at STRIPE or PAYPAL

How much is shipping?

For retail clients, shipping is free for orders over $50, for orders under $50 a flat rate of $7.50 applies Australia wide.

For professionals shipping is based on your order size and location.

How long will it take for my items to arrive?

Generally between 1 to 5 business days but for remote areas it can take longer.

Why don't you ship to my country?

As the authorised Australian distributor for JESSICA Cosmetics we are limited to shipping products within Australia. However you can check for a distributor in your country by clicking HERE

I have forgotten my password, now what?

Open the My Account page and click the link that says “lost your password”. Follow the prompts.
If you still have problems please email operations@jessicacosmetics.com.au

I have forgotten my username, now what?

Please send an email to operations@jessicacosmetics.com.au or drop us a line by clicking HERE

How do I get a refund?

Normal Australian consumer protection laws apply for faulty goods. If you believe your goods are faulty, simply return them to our warehouse & we will be happy to credit you or provide a refund.

Please see our terms and conditions for full details on refunds and returns.

How do I return items?

Contact operations@jessicacosmetics.com.au within 7 days of receiving your order and we will process your enquiry.

What if I change my mind?

Unfortunately cosmetics products cannot be re-sold once they have been opened or used. Although we would like to offer unlimited exchange, the health & hygiene of our customers is paramount.