Frequently Asked Questions

No, you can purchase items using a guest account at retail prices.  Professionals should apply for an account before making a purchase.

We accept Visa, Mastercard, Amex using Stripe, Paypal and bank transfers to our account.

When you check out using our payment gateways, your financial details are encrypted and protected and are not recorded by Jessica Cosmetics. Find out more about payment security at STRIPE or PAYPAL

For retail clients, shipping is free on orders over $50, for orders under $50 a flat rate applies Australia wide.

For professionals shipping is based on your order size and location.

Find out more about SHIPPING.

Generally between 1 to 5 business days but it does vary depending on your location.

Find out more about SHIPPING.

As the authorised Australian distributor for our brands, we are limited to shipping products within Australia. However you can check for a distributor in your country by searching the web.

Open the My Account page and click the link that says “lost your password”. Follow the prompts.
If you still have problems please email operations@jessicacosmetics.com.au

Please send an email to operations@jessicacosmetics.com.au or drop us a line by clicking HERE

Normal Australian consumer protection laws apply for faulty goods. If you believe your goods are faulty, simply return them to our warehouse & we will be happy to credit you or provide a refund.

Please see our terms and conditions for full details on refunds and returns.

Contact operations@jessicacosmetics.com.au within 7 days of receiving your order and we will process your enquiry.

Unfortunately cosmetics products cannot be re-sold once they have been opened or used. Although we would like to offer unlimited exchange, the health & hygiene of our customers is paramount.